Hero Degraded Performance and Login Issues

Incident Report for Vivun Inc.

Resolved

This incident has been resolved by Salesforce.

Posted Jul 19, 2022 - 12:58 PDT

Monitoring

While Salesforce has not officially closed the issues impacting NA158 & NA147, our metrics suggests that response times are beginning to normalize for orgs in these regions. Vivun is monitoring full resolution of these Salesforce incidents closely.

Posted Jul 19, 2022 - 12:37 PDT

Update

Salesforce has resolved issues causing degradation on EU45, EU27, EU28, EU41, EU42, CS84, CS89, CS160, CS162, CS196, POD166. Organizations on NA158, NA147 are still impacted.

Posted Jul 19, 2022 - 12:12 PDT

Identified

We have identified the root cause of errors, and are waiting for Salesforce to remediate the issue. Organizations on NA158, NA147, EU45, EU27, EU28, EU41, EU42, CS84, CS89, CS160, CS162, CS196, POD166 may be impacted
https://status.salesforce.com/incidents/9517
https://status.salesforce.com/incidents/9516
https://status.salesforce.com/incidents/9514

Posted Jul 19, 2022 - 09:57 PDT

Investigating

We are investigating the issue.

Posted Jul 19, 2022 - 09:56 PDT

This incident affected: Product-Field Alignment & PreSales Ops (Web Application).