Intermittent Hero login issues

Incident Report for Vivun Inc.

Resolved

This incident has been resolved. Salesforce's timeline for resolving the incident can be found at https://status.salesforce.com/generalmessages/888

Posted Apr 22, 2022 - 19:46 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Apr 22, 2022 - 19:34 PDT

Update

We have identified the root cause of errors, and we're waiting for Salesforce to remediate the issue. We believe the issue is primarily impacting customers on the West Coast, who are being directed to Salesforce's phoenix.edge2.salesforce.com edge location.

Posted Apr 22, 2022 - 15:46 PDT

Update

We are continuing to work on a fix for this issue.

Posted Apr 22, 2022 - 14:26 PDT

Identified

The issue has been identified

Posted Apr 22, 2022 - 14:26 PDT

Investigating

We are seeing an elevated error rate on Hero login, and we're investigating

Posted Apr 22, 2022 - 13:43 PDT

This incident affected: Product-Field Alignment & PreSales Ops (Web Application).